Shipping & Handling
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the New Zealand, ensuring that we provide the very highest levels of responsiveness to you at all times.
We use Courier Post for New Zealand orders for smaller item, which allows fast and reliable delivery to destinations across their comprehensive domestic network. Delivery times vary depending on a product's stock status and the intended delivery address.
Overnight Courier service
Most In stock at Grabstore.co.nz products are Shipped mostly same day or next working day and for smaller item we use the courier post overnight service which means you gets your order within 1-2 working days for non rural addresses.
For bigger items all the orders gets shipped with Castle Parcel/Post haste. Delivery time frame with them is 2-4 working days depending on the area. Rural Delivery and Dangerous Goods (e.g. fragrance, aerosols) may take an additional day for delivery.
Track Orders: To provide you with the ease of mind, we have selected CourierPost/Castle Parcel/Post haste. as our shipping partners that will be able to provide you with tracking.
Shipping Issue: If you receive a damaged parcel please contact us or courier company as soon as possible and keep inner and outer packaging as these are parts of investigation.