Returns and Exchange Policy

14 Days Return/Exchange Policy

The Grabstore's return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, unless otherwise stated in law.

20% Restocking fees will be applicable on Change of mind (Minimum $5). We can refuse for the refund in case of item we have received are not in original condition or found as used. Refund will be only processed as a store Gift Card. We cannot offer a refund to the same payment method that have been used.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if any). There should be nothing written on the box from customer side.

Note: Several types of goods are exempt from being returned, like health & beauty products, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Customer will be responsible for return and will pay for return shipping cost for change of mind returns.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@grabstore.co.nz for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.

Refund will be only offered if we are not able to fix the issue or if we cannot offer a replacement.

 

 

About Grabstore: Your Trusted NZ Online Megastore

Welcome to Grabstore, your premier destination for high-quality products at unbeatable prices. Proudly based in Christchurch, New Zealand, we have grown from a local specialist into one of the country’s most trusted multi-channel retailers.

Our journey began in 2017 with a simple mission: to provide New Zealanders with access to top-tier products without the premium price tag. Today, we are proud to be a Top-Rated Seller on Trade Me with over 80,000+ positive feedbacks, a testament to our commitment to customer satisfaction and reliability.

4,000+ Products Across 200+ Categories

Whether you are renovating your home, upgrading your office, or looking for the perfect gift, Grabstore has you covered. Our massive inventory of over 4,000 products spans more than 200 categories, including:

  • Building & Renovation Tools: Professional grade air tools, spray guns, scaffolding, power tools, and electrical supplies for DIY and trade.
  • Home & Living: Stylish furniture, bedside tables, bunk beds, and a wide range of small kitchen appliances.
  • Business & Farming Industry: Industrial-grade generators, water pumps, digital scales, and beekeeping equipment.
  • Baby Gear & Kids' Toys: Essential baby monitors, strollers, car seats, and an extensive collection of educational toys.
  • Electronics & Computers: High-performance accessories, gaming gear, and the latest tech gadgets.
  • Sports & Gym Equipment: Everything you need to build your perfect home fitness studio.

Why Choose Grabstore NZ?

We understand that Kiwis value three things: Quality, Value, and Speed.

1. Lowest Prices in New Zealand

By sourcing directly and managing our own logistics center in Christchurch, we cut out the middleman to pass the direct savings on to you.

2. Fast Nationwide Shipping

We know you don't want to wait. We offer rapid dispatch and reliable delivery across the North and South Islands so your order arrives exactly when you need it.

3. Multi-Channel Excellence

While you can find us on Onceit, Kogan, Dicksmith, and Grabone, shopping directly on our Shopify store gives you the best access to our full range of daily deals and latest arrivals.

4. A Reputation Built on Trust

With nearly a decade of experience and tens of thousands of happy customers on Trade Me, your purchase is backed by a legacy of excellence and local Kiwi support.

Our Commitment to You

At Grabstore, we believe that "Value for Money" should never mean a compromise on quality. Every item in our catalog is carefully selected to ensure it meets the demands of the New Zealand market and lifestyle.

Thank you for supporting a locally-owned Christchurch business. We invite you to explore our categories and discover why thousands of Kiwis make Grabstore their first choice for online shopping every day.

Have a question? Our Christchurch-based customer service team is ready to assist. Contact us today!