SHIP FROM NZ

Returns and Exchange Policy

Returns
Grabstore's return policy lasts for 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, unless otherwise stated in law.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging(if any).
Several types of goods are exempt from being returned, like health & beauty products, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Customer will responsible for return and will pay for return shipping cost.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@grabstore.co.nz for assistance.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.